Cork City Council E-Governance Projects

Project Info

Organisation Cork City Council

Project Description

Cork City Council are rolling out a number of E-Governance projects which apply ICT for delivering government services. Two of these projects, in the areas of environment and housing, have been recognised.

Cork City Councils Litter Fines Project
Under the Customer Relationship Management (CRM) system being introduced in Cork City Council, the Environment Directorate identified its litter fine system as an ideal candidate for replacing Litter Wardens triplicate docket books with mobile tablet devices. The new litter fine system replaces the legacy access based litter fine system. The new litter fine system facilitates the preparation of flexible management reports and allows for the recording of all litter fine related information including litter evidence and photographs. This project was the winner of the 2016 Irish eGovernment Innovation Award.

Choice Based Letting Scheme
Cork City Council have also developed ‘the Choice Based Letting Scheme (CBL)’ which is a new online scheme introduced by Cork City Councils Housing and Community Directorate. The website is available at cbl.corkcity.ie to people on Cork City Councils housing allocations list.

Dwellings are advertised on a weekly basis from 9 a.m. Wednesdays to 5 p.m. Tuesdays and tenants can log in and place an expression of interest on a property of interest to them. The Choice Based Letting scheme works on the basis that future available selected housing stock nominated as ‘bid dwellings’ will be advertised on a dedicated website and applicants will be asked to submit an expression of interest on a ‘bid dwelling’ for which they are qualified to apply.

This project was a runner up in the 2016 Irish eGovernment Mobile Award.

 

Nowadays, as the demands and expectations for efficient services increase, the systems and communications infrastructure that underpin the response to these demands have become more pervasive and complex.  These services range from Electric Vehicle charging points to Public Wifi or availing of online services to pay your rent or renew your overdue library books.

There are many aspects, capabilities and skill-sets within the sphere of ICT and Cork City Council’s ICT Department draw on the majority of these.

They range from deploying Tier 1 ERP, HRM and CRM systems to bespoke systems for Register of Electors and Social Housing lettings.

The team support voice and data communications in over 60 sites, some with 400 staff to others, such as cemeteries and depots with 2 staff, using a variety of fibre, wireless and DSL communication.

Cork City Council’s websites provides information and on-line services to over 130,000 citizens and to the thousands of visitors to the city each year.

The GIS environment supports Planning, Roads and Transportation, Property along with all other service areas within the City Council.

One of objectives of the ICT Dept. is to provide a secure, efficient and resilient network environment built on a combination of physical and virtual infrastructures.

Through ongoing collaboration with private and academic partners and deploying IoT technologies, Cork City Council works to achieve the goal to enhance Cork’s reputation as a Smart City.